The dispositions of the new generation of customers, empowered and connected through technologies and information, who some like to call ‘the Prosumers’, is yet to be a full blown ‘phenomenon’ but the signs of a new era in social consumption, production and co-creation are loud and clear. With the ubiquity of information access, and the [...]
Archive for the ‘Web 2.0’ Category
I Am The Story I Tell…And I’ll Sell it For Free!
Posted in Culture, Mobile Computing, Pervasive systems, Social networking, Web 2.0, Web 3.0, future of Internet, tagged Choice, cocreation, economy, network, participation, production, prosumer, social, sourcing, storytelling, trends, wealth, Web 2.0, Web 3.0 on February 23, 2008 | 7 Comments »
McDoland’s Vs. Facebook, Am I Lovin’ It?
Posted in Enterprise, Social networking, Web 2.0, future of Internet, participatory web, tagged Brand promise, Brands, customer experience, experience, Facebook, Franchising, images, Internet, Internet brands, mash Ups, Web 2.0, Web Applications, web platforms on January 18, 2008 | 1 Comment »
If you are wondering what is the McDonald’s connection with web applications, let me clarify that this is not about the offerings. I intend to discuss the kinds of experiences a brand, either emerging or long established, promise to offer to the customer or the [...]
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I have been involved, as a user experience researcher with many global design projects by Fortune 100 corporations including HP Labs Asia, Hewlett Packard, Microsoft Research and Intel Research; and academic bodies such as Media Lab Asia (Media Lab MIT), Institute of Design,IIT Chicago and University of Washington. Email me at kaushik.t.ghosh[at]gmail.com
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